Law Firm Now Answering Only in Spanish

Once upon a time yesterday in America, we put up with those annoying "Press one for English, press two for Spanish" telephone time-wasters (and if an economist were useful, he'd tally up the money lost for all those wasted millions of seconds added up).

Not to fear--things are streamlining.  One East Coast law firm specializing in personal injury now just answers the phone in Spanish.

http://www.chandlerlawgroup.com/

Try for yourself and see.  Incredulous after hearing this (I dialed 1-800-488-4LAW), I asked the person if there were an English line.  Si, he said, try 1-888-439-4539.  Dial that for yourself, as well, and see what happens.  Spanish again.

It says something about what's become of America--and the law--when an enterprise switches from a Spanish/English combo to Spanish alone.  My personal reaction is the same in both languages:  "No."